I've been trying to communicate with a CR1000 via its RS-232 port and an adaptor into my laptop USB port, when i get to the section that says test communication i test and it fails displaying the following 3 messages:
Failure: 30/04/2024 16:11:04.353
transaction failure","unreachable destination","Get Logger Program Status
Failure: 30/04/2024 16:11:04.353
transaction failure","unreachable destination","check/set clock
Failure: 30/04/2024 16:11:04.353
delivery failure received","timed out or resource error
I now this cable and adaptor work as i am still able to connect to other CR1000's and CR800's. I have followed the advice given by others on other posts of a similar nature: https://www.campbellsci.in/blog/communication-problems-serial-connections and https://www.campbellsci.in/blog/determine-if-datalogger-needs-repairing additionally i have tried using the Device Config Utility but that returns the following messages "Could not locate PakBus device" and "Could not communicate with datalogger". Any ideas whats wrong?
Thanks in advance.
The CR1000 might have a setting on it, which is disabling Pakbus on the RS-232 port. If you have an adapter such as a SC32B, you can try using the CSIO port.
If you don't need to recover data on the datalogger, you can use SendOS in Device Configuration Utility to erase the CR1000 and put it in factory default settings.
Ensure that you are using the correct software and drivers to communicate with the CR1000. Sometimes, outdated or incompatible software can cause communication issues. Make sure you have the latest drivers installed and that your software is compatible with the CR1000 model.
Try a Different Computer: If possible, try connecting the CR1000 to a different computer to see if the issue persists. This can help determine if the problem is with the laptop or the CR1000 itself.
Contact Manufacturer Support: If you've exhausted all troubleshooting steps and are still unable to communicate with the CR1000, it may be worth contacting the manufacturer's technical support for snow rider further assistance. They may be able to provide additional troubleshooting steps or arrange for repair or replacement if necessary.