| Services Available | |
|---|---|
| Repair | No |
| Calibration | No |
| Free Support | No |
Overview
Note: For your convenience, cellular data plans are now ordered when you order a cellular modem. Please visit the Cellular Data Services page for more information.
At Campbell Scientific, we offer subscriptions to cellular data plans to be used with our RV50 modems, the cellular modems built into our CR300 and CR310 dataloggers, and our CELL200-series cellular modules (CELL205, CELL210, CELL215, CELL220, CELL225). Modems are provisioned and activated when you receive them.
A subscription to cellular data service is available to those who purchase cellular-enabled devices. When ordering a cellular-enabled product, you can choose the Data Provisioning option to subscribe to Campbell Scientific Cellular Data Services. By doing so, the modem will be provisioned and activated to work on a selected carrier.
When ordering a provisioned device, also choose a data plan. The annual subscription cost is based on the data plan and selected carrier. Data plans are available from 25 MB per month to 5 GB per month.
Campbell Scientific Cellular Data Services is an incredibly cost-effective and easy way to ensure your data collection plan is active and ready to go. Allow us to take the hassle of finding a trusted service provider off your hands.
Read MoreBenefits and Features
- Ready to use out of the box—no need to work with a cellular carrier for modem provisioning and data plans
- Competitive pricing
- Customer support from Campbell Scientific who understands your application
- Secure Konect PakBus Router assures on-demand two-way access to your data logger
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Detailed Description
Campbell Scientific cellular-enabled devices may be ordered provisioned and activated on the following carriers:
- Verizon—With service in the United States
- AT&T—With service in the United States, Canada, and Mexico
- T-Mobile—With service in the United States
- 600 global carriers—With service in over 185 countries
All data plans are billed annually. The plans vary according to your data needs.
The following data plans are available on Verizon, AT&T, and T-Mobile:
- 25 MB per month
- 250 MB per month
- 1 GB per month
- 3 GB per month
- 5 GB per month
IT1A plans are available as shown in the Country List for Cellular Plans:
- 25 MB per month
- 250 MB per month
An IT1B plan with 25 MB per month is available as shown in the Country List for Cellular Plans.
If the needed country or data plan is not listed, please contact customer support for a quote for a custom plan.
Cellular data plans from Campbell Scientific provide private dynamic IP Internet connectivity. To enable secure, two-way, communication between the data logger and Campbell Scientific data logger support software, a complimentary subscription to the Konect PakBus Router service is included with your purchase of a cellular-enabled device.
Frequently Asked Questions
Number of FAQs related to CELLDATA: 12
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We have access to over 600 cellular carriers in 185 countries. If the country where you need service is not on the Country List for Cellular Plans, contact Campbell Scientific Customer Service for a quote. We need to know the country and expected monthly data use.
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On our website, log in to your account and select the Cellular Data Subscriptions option listed under Orders and Tools. This page will show your data use, modem status on the carrier, and other information.
If you would like to give others access to this information, they need to create their own user account (an option on the Account Login page). Then share with them the modem phone number, which is also called the MSISDN number. After they log in, have them select the Cellular Data Subscriptions option listed under Orders and Tools and then the Linked Subscriptions tab. From there, they enter the modem phone number, and then they will then be able to view the information they need.
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Each data plan has a monthly limit. When more than one line of service has the same data plan, the data allotment is pooled for use by all lines on the same plan. If the modem data use exceeds the plan limit for a month, an email will be sent to notify the customer contact. Data overages are logged each day. When overage charges beyond the pool limit reach $50.00, customers will be notified and billed. For information about current additional charges, review the Cellular Data Service Provisioning Order form.
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The duration of a subscription is typically one year, beginning 10 days from the provisioning date. Service suspensions or multi-year subscriptions will affect the renewal date. Sixty days before a subscription expires, Campbell Scientific will send the customer contact a renewal notice via email with a link to the online renewal center on the Your Account page. From there, customers can renew the subscription and select a method of payment. Customers can renew their subscription at any time and can pay for up to five years of service.
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Contact Campbell Scientific Customer Service for assistance. Each subscription is prepaid for a year of service. Refunds are not available for early cancellations.
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Yes. Financial responsibility for a line of service can be transferred to another customer. The customer to whom the service will be transferred must establish an account with Campbell Scientific and then notify Campbell Scientific Customer Service that financial responsibility for a line of service should be moved to the new account. The request must come from the new customer. Notice to customer service must reference the current customer name and the line of service to be moved. The line of service is identified by the phone number (MSISDN) assigned to the modem.
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A line of service can be suspended for up to 90 days. Contact Campbell Scientific Customer Service for assistance.
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Yes. Campbell Scientific offers static IP address plans on the Verizon network. Contact Customer Service for additional information. Availability of this service may change. Please be aware of some important details.
- A public-facing static IP address is open to malicious activity and poses a risk for data overages and security issues. Our standard cellular data service is more secure and uses a private dynamic IP address. To assist in two-way communications, Campbell Scientific, Inc. provides its customers with a complimentary subscription to the Konect PakBus Router service with each cellular-enabled hardware device purchased from us.
- A public-facing static IP address is costlier.
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Yes. While subscription terms are annual, the quantity of the data service on the order can be adjusted to indicate the number of years that are to be prepaid.
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Requests for cellular data service for cellular-enabled devices not purchased from Campbell Scientific must be reviewed and approved to ensure they meet the requirements for use on the cellular data network. Contact Campbell Scientific Customer Service for assistance. You will need the modem model number, IMEI number, model of the Campbell Scientific data logger and serial number, number of modems, and desired carrier and data plan.